Marketplace Complaint Request

Fill out the form to submit a complaint request for a product purchased on marketplace (Decathlon, eMAG, Pigu)

Search Order

Provide our order number (not the marketplace platform number). You will find it in the order confirmation email.

Customer Information
Complaint Type

Statutory Warranty

Statutory warranty is the seller's liability towards the customer, which concerns physical and legal defects of goods. Statutory warranty concerns physical defects that existed before the purchased item was delivered to the customer. It also applies in the event that the defect occurred after delivery of such item, but the defect arose from a cause already inherent in that item earlier. Liability under warranty is defined by the provisions of the Civil Code, Articles 556-576.

The seller is liable for goods under warranty if the defect is detected within 2 years from delivery. For the first 12 months, it is presumed that the defect or cause of the defect already existed at the time of sale (delivery) of the goods. Between 12 and 24 months of the warranty period, the situation changes. Then, the consumer should demonstrate that the defect existed at the time of purchase. Complaints under warranty are submitted to the seller, in this case to Skalnik.pl store.

Guarantee

A guarantee is a voluntary declaration by an entrepreneur (called the guarantor) concerning the quality of a given product. The guarantor is most often the manufacturer, importer or distributor. The guarantee specifies the obligations of the guarantor and the rights of the consumer in the event that the product does not have the properties specified in the guarantee statement. The duration of the guarantee depends on the will of the guarantor, it can last one year, several years, or be valid for life.

The customer can submit a warranty claim at Skalnik.pl store or directly to the guarantor (usually the manufacturer).

Complaint Details

You can send us photos of damage and other additional information (max 5 files, 5MB each)